Return Instructions (Canada)
These return instructions are for Canadian customers. If you are returning an order from the USA please see return instructions for USA.
1. Select Return Reason
Mark down the reason for return on the invoice included in your order. Include a copy the invoice with your return.
If you no longer have your invoice, please complete the online version at the bottom of this page.
2. Package the Return
Package your returns with the original shoebox, packaging paper, and shipping box.
3. Return the package
We recently changed our return policy . Customers are responsible for return shipping costs and getting the package to our warehouse. Customer can chose any shipping method to get the return back to us. Please return the packages to our address
Please note our return address below:
Josef Seibel Canada
Unit 103 2762 190th Street
Surrey, BC V3Z 3W6
What happens after you receive my returns?
After the returns are received and inspected for their condition, we will issue a refund to your original payment method. You will receive an email confirmation.
If you would like to exchange your shoes, simply complete the return instructions above. Then, place another order online or over the phone.
Please Contact us if you need to price-match your exchange order.